Privacy Policy - Commercial Waste Removal Balham

At Commercial Waste Removal Balham, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you engage our services.

1. Introduction

Effective privacy management is essential in building trust with our clients. This policy explains our practices regarding the personal data we collect and how we handle it.

2. Information We Collect

We may collect and process the following types of personal information:

Personal Identification Information: Name, address, email address, phone number.
Business Information: Company name, business address, industry type.
Service Information: Details about the waste removal services you require.
Payment Information: Credit card details, billing address.
Usage Data: Information on how our services are accessed and used.

3. How We Use Your Information

Your personal information is used for the following purposes:

Service Provision: To provide and manage our waste removal services effectively.
Communication: To communicate with you about your service requests, updates, and promotional offers.
Billing and Payments: To process payments and manage billing information.
Improvement of Services: To analyze usage data and improve our services.
Legal Compliance: To comply with legal obligations and enforce our policies.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: You have given clear consent for us to process your personal data for specific purposes.
Contract: Processing is necessary for the performance of a contract with you.
Legal Obligation: We are required to process your data to comply with legal obligations.
Legitimate Interests: Processing is necessary for our legitimate interests, provided they are not overridden by your rights.

5. Data Sharing and Disclosure

We may share your personal information with third parties under the following circumstances:

Service Providers: Trusted partners who assist us in delivering our services.
Legal Requirements: When required by law, regulation, or legal proceedings.
Business Transfers: In the event of a merger, acquisition, or sale of assets.

We ensure that all third parties handling your data adhere to strict data protection standards.

6. Data Security

Protecting your personal information is paramount. We implement robust security measures, including:

Encryption: Securing data during transmission and storage.
Access Controls: Restricting access to personal data to authorized personnel only.
Regular Audits: Conducting periodic security assessments to identify and mitigate risks.
Data Minimization: Collecting only the data necessary for our services.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. Your Rights

You have the following rights regarding your personal data:

Access: Request access to your personal information.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal information, subject to legal obligations.
Restriction: Request restriction of processing your data.
Objection: Object to the processing of your personal data.
Data Portability: Request transfer of your data to another service provider.

To exercise these rights, please contact us through the appropriate channels.

9. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience. These technologies help us understand how our services are used and improve them accordingly.

Types of Cookies:
Session Cookies: Temporary cookies that are erased when you close your browser.
Persistent Cookies: Remain on your device for a set period.
Purpose of Cookies: To remember your preferences, analyze usage patterns, and facilitate smooth service delivery.

You can manage your cookie preferences through your browser settings.

10. International Data Transfers

Your personal data may be transferred to and processed in countries outside your country of residence. We ensure that such transfers comply with applicable data protection laws and safeguard your information.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting.

13. Governing Law

This Privacy Policy is governed by the laws of the United Kingdom. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in Balham.

14. Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee our data protection strategy and ensure compliance with privacy laws.

15. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

16. Consent

By using our services, you consent to the terms outlined in this Privacy Policy and agree to the processing of your personal information as described herein.

17. Feedback and Complaints

If you have any questions, feedback, or complaints about our Privacy Policy or data practices, please contact us through the designated channels. We are committed to addressing your concerns promptly and effectively.